Wolf Passive Homes

Our Products

• Solar Panels
  • Flat Plate Vacuum Panels
  • Solar Thermal Panels
  • Solar PV Panels
• MVHR Heat Recovery Units
  • RT 250 S EC
  • RT 400 S EC
  • RT 700 S
  • RT 1000 S
  • RecVent plus
  • RT 400 Attic Model
  • Air Cycle
• Wolfplus Windows & Doors
  • Standard Sizes
  • Inward Opening - Tilt & Turn
  • Outward Opening - Top or Side Hung
  • Inward Opening - Alu Clad
• Services
  • Renewable Heat Incentive
  • Feed in Tariffs
  • 0% Business Loans on Carbon Savings
  • Installation
  • Specialist Design Service
  • Airtightness Testing
  • New Build SAP
  • New Build EPC
  • New Build SBEM
  • Water Efficiency Calculations
  • Code for Sustainable Homes
  • Renewable Statements
• Construction Fixings
  • HECO Topix
  • HECO Fix Plus
  • HECO MultiMonti
• Electrical
  • Vphase Voltage Optimiser

Useful Info when Ordering Products

Wolf Passive Homes Ltd is a supply & installation company providing energy-efficient products. In order to keep our prices down, we do not keep items in stock but supply to order. 

On most of our products, we can offer consultancy services, project management of installations, technical support/training or detailed design proposals to help you achieve your required solution.

Quotes
The more information you can provide to us, the more accurately we can quote for your requirements. Please click on Request a Quote tab to check what information we need from you, attach your drawings or sketches as viewed from outside and click send. Please provide a contact number, should we need to reach you to ask any questions. We will confirm receipt of your request and forward your quote to you, usually within 7 days.

Some quotes can be processed faster but this will depend on your requirements and which product/products you have chosen.
All quotes are valid for a period of 30 days.

If your quote has expired, we can re-issue the quote to confirm the current price, with a new reference number.

Should I bother with a Quote?
Yes. Making contact with a real person and having the opportunity to ask questions, is always an advantage.

We offer discounts
* If you are looking for a combined package that encompasses various products
* Or you may feel your order is quite large, in which case, we can work out
a volume discount for you.

Bespoke items
Windows and doors made to measure to your openings and specification.
Solar Collectors & MVHR systems are specifically designed & calculated to your requirements to maximise the energy savings. These systems will require an assessment of plans or your existing property.

Placing an Order from a quote & Payments
Once you have received our quote, and would like to proceed, you can convert your quote into an order.
Quotes are valid for 30 days. Should you wish to place an order but the quote you have is more than 30 days old, simply email us and note the original reference number. We will confirm receipt of your order and let you know if the quoted price has changed.

All orders must be received in writing. Full payment is required on placing an order. We will process your payment which can take 3-7 working days depending on your method of payment.

*During this time, you can check the order for any errors, revisions or omissions. Once full payment is received, orders will be processed and cannot be cancelled without incurring a charge.

*Please also be aware, any revision to the original specification we have quoted on may result in the quoted price and delivery date also being revised. We will inform you of any changes, at the earliest opportunity. Delivery charges and delivery dates are noted in the original quote and are dependent on the size of the whole order and will be confirmed.

Simply email or fax us your order and note the reference number on the original quote, with your full contact details and the delivery address (if different).
We will confirm receipt of your order, by return email and include an invoice with our bank details and the estimated delivery date. Depending on the amount to be paid, we can accept payment through PayPal or by bank transfer.
We will also provide a copy of our Term & Conditions.

During the manufacturing stage, we will contact you to confirm the delivery date.

Delivery
Delivery dates will be confirmed once an order is received.

Structural fixings can be delivered next day, if an order is received by 1pm. Otherwise, delivery is typically 1-2 days.

Delivery dates for windows and doors are typically 15 working days (from the date full payment is received).
For large volume orders, delivery may be longer. We will advise you of the delivery date when we confirm your order but please note, we cannot specify a delivery time as we operate a multi-drop system.
All windows and doors come pre-glazed and fully factory fitted. This can mean that some units are heavy. Our deliveries are to your kerbside. Please ensure you have arranged for someone to be present and available all day and can assist the driver to unload your goods and check all items have been received.
If no-one is present to receive the goods, a storage and re-delivery charge will apply. This charge may vary and we will advise you of the amount, when we contact you to arrange the next delivery. Once you have received your goods, please do take the time to examine each unit to ensure it matches your order and there is no damage.

Thinking of opening an account with us?
During the first 3 months your account has been opened, we will require full payment when you place an order.
After this initial period, when you place an order, we will confirm the order and send you an invoice to be paid within 28 days.

What to do, if you find a problem with your order and need to return goods
Although your goods have been rigorously checked before being despatched by going through the manufacturers quality control system, we advise you check your order and the goods and contact us within 24 hours if you find anything amiss at . Errors have been known to occur in the original order and this is best done, before you remove your existing windows and doors, just in case a problem is found.

Firstly, check each item delivered matches your order. Check the specification, for example, the size, colour, finish, seals etc and also that each unit opens and closes smoothly or for any imperfections.

*Or, ask your qualified installer to check the goods for you.

Should you discover something, simply email us, noting your order number and explaining your query. We will then contact you to discuss your query and do our best to resolve it for you.
If we are unable to resolve your query, we will arrange to collect the item and return it to the manufacturer for inspection (at your own cost). The inspection is important to determine whether there is a genuine problem and if so, to ensure it is rectified and thereby, giving you the confidence it will not occur again in the future. The assessment during the inspection is to the highest standard and it is to our benefit, as well as yours, that we find and rectify any problems at the earliest opportunity. This will ensure we can maintain our high standards and our reputation for providing high quality products.

As we are only a supply company and do not keep windows and doors in stock but manufacture the product specifically to your order, this process may take some time and we will advise you of this and the potential of extra cost to you, at our earliest opportunity.

If a fault or manufacturing error is found or defective materials, we will arrange to repair (or replace where necessary) the item and deliver it to you free of charge. Any cost incurred by you for the return of faulty goods will be reimbursed within 30 days.

However, if no fault or manufacturing error is found or defective materials, an extra charge for the re-delivery of the item will apply.

Alternatively, you may wish to have the goods inspected by an independent and qualified installer or you can visit The Glass & Glazing Federation (GFF) website, which explains how to perform a professional visual check on the quality standard for glass.

Installation & Building Regulations
Through our partnering iniative and network of installers, we only use professionally qualified and registered installers.

Due to on-site handling, installation methods or the type of opening that the goods are being installed into, minor adjustments may be required by the installer.

You may intend to install our products yourself and this choice is entirely yours. Please note that replacement windows and doors require approval by your local authority building control.

Before you decide to install windows yourself, it is worth noting, that FENSA is a national government authorised self-assessment scheme for window and door installers. By using a FENSA registered installer, the homeowner will receive a certificate which acts as documentary evidence that the installation work has been self-certified as complying with building regulations. This gives you a hassle-free option, as you do not need to apply for approval to your local authority building control yourself.

Whether you choose to install the products yourself or employ a qualified person, should a problem arise after installation we reserve the right to obtain a mutually agreed independent inspection to identify whether the product has been properly installed, used, maintained, stored or serviced.  We reserve the right to make a charge to cover any reasonable costs if the goods have not been properly used or installed.

We will repair or replace any goods as a result of defective materials or manufacture. Your Statutory Rights are not affected.
Please note, building regulations require that replacement windows have trickle vents, in accordance with Approved Document F1 - Means of Ventilation.

Your Right to Cancel, Changing an Order or Returning Goods
Orders will only be accepted in writing. Should you change the details of the order once we have commenced the manufacturing process, we make a charge for reasonable costs involved as each item is manufactured to your order.

*While your payment is being processed, you can check the order for any errors, revisions or omissions. Once full payment is received, orders will be processed and cannot be cancelled without incurring a charge.

*Please also be aware, any revision to the original specification we have quoted on may result in the quoted price and delivery date also being revised. We will inform you of any changes, at the earliest opportunity. Delivery charges and delivery dates are noted in the original quote and are dependent on the size of the whole order and will be confirmed.

Should a problem arise after installation we reserve the right to obtain a mutually agreed independent inspection to identify whether the product has been properly installed, used, maintained, stored or serviced.  We may make a charge to cover any reasonable costs if the goods have not been properly used or installed.
For further details, please read our Terms & Conditions

Complaints
If you find you are unhappy with any part of our service, please call us on 0845 519 2065 or email us at /* */ ">
We are committed to providing a high quality service and products and we will always aim to meet your expectations. Any comments you have, are always welcome and will help us maintain our high standards and working practices.

Warranties
Please refer to the specific product page for warranty details


For further information, please refer to our Term & Conditions.

Wolf Passive Homes Ltd
2nd Floor
145 – 157 St John Street
London EC1V 4PY