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Terms and Conditions
Conditions - means these Conditions of Sale;
Contract - means the contract for sale of Goods between the Seller and the Customer incorporating these Terms and Conditions;
Customer - means the person, firm or company buying Goods from the Seller;
Goods - means the items being supplied to the Customer by the Seller;
Seller - means Wolf Passive Homes Ltd, 2nd Floor 145-157 St John St London EC1V 4PY (Company Registration No.06005027 & Vat No. GB 938 8238 77)
2. FORMATION OF CONTRACT
2.1 These Conditions are the only terms and conditions on which the Seller contracts for the supply of Goods and they are incorporated in all Contracts entered into by the Seller.
2.2 These Conditions may only be varied in writing signed by a duly authorised representative of the Seller.
3.1 Unless otherwise stated in the Contract, the prices payable for Goods shall be the relevant price in the Sellers published price list current at the date of order of the Goods.
3.2 Where the Sellers quotation contains prices which are different from the published price list and the Contract is made within the period for acceptance stated in the Sellers quotation (or if none, within 30 days from the date of the quotation), then the prices shown in the quotation shall be the prices payable for the Goods.
3.3 Unless otherwise stated in the Contract, prices are quoted exclusive of value added tax (or other goods and services tax).
3.4 The prices in the Sellers published price lists do not include packaging, carriage and freight which will be payable in addition.
4.1 All delivery dates given by the Seller are given in good faith but the Seller will not have any liability to the Customer for any delay in delivery.
4.2 The Customer will be responsible for providing the facilities and labour necessary for unloading the Goods.
4.3 The Customer will be responsible for inspecting Goods upon delivery and it is a condition of the Contract that any shortage or defect in Goods at delivery are notified to the Seller in writing within 24 hours from the delivery date. Email address is and where possible photographs of the issues and/or damage should included.
4.4 Goods delivered to outside mainland Britain may incur an additional delivery charge.
5.1 For goods ordered on account, full payment must be received prior to the order being processed for a period of 3 months from the time the account is started. Thereafter, the Seller will submit an invoice for the Goods upon confirmation of the order and payment (except when clause 5.4 applies) will be due 28 days from the order date.
5.2 For all other orders, the customer shall make full payment either by bank transfer or credit/debit card via a PayPal account, at the time of placing the order. All goods must be paid for in full, before the order is put into production.
5.3 The Seller reserves the right to charge interest on any overdue payment at the rate of 4% per annum above the Base Rate of Barclays Bank Plc for the time being in effect, calculated in a daily basis on the outstanding balance from the due date until the date that payment is credited to the Sellers bank account.
5.4 Notwithstanding clause 5.2, the Seller, without affecting any other remedy which it may have, will be entitled to cancel the Contract and/or suspend any further deliveries of Goods if any payment is not made on the due date by the Customer.
5.5 In the case of Goods sold for export, unless otherwise agreed, payment will be made by way of irrevocable letter of credit confirmed by a bank in England in accordance with the INCO Terms 2000 drawn in favour of the Sellers bank, details of which will have been supplied to the Customer.
5.6 Payment for all Goods shall be in GB Pounds Sterling.
6. PROPERTY AND RISK
6.1 The risk of loss or damage to the Goods passes to the Customer upon delivery.
6.2 Ownership in the Goods will remain with the Seller until payment in full of all amounts due to it, from the Customer have been received by the Seller.
6.3 Until ownership passes to the Customer, the relationship between the Seller and the Customer will be that of bailor and bailee and the Customer will be responsible for the safe custody and insurance of the Goods.
6.4 Until ownership passes, the Customer, having taken delivery, will keep the Goods identified as the property of the Seller and the Seller will be entitled to enter premises where the Goods are stored and recover them.
6.5 No re-sale of the Goods by the Customer shall take place until payment is made in full to the Seller, nor will the Customer be entitled to incorporate any of the Goods in other materials or products without the prior written consent of the Seller.
7. STORAGE & INSTALLATION
7.1 All Goods will be stored and installed by the Customer in accordance with the instructions issued by the Seller which accompany the Goods.
7.2 The Seller will have no liability to the Customer or any third party if the Customer does not comply in all respects with the Sellers instructions or if the Goods are used or installed in abnormal or unusual circumstances.
7.3 If the Customer requests advice from the Seller with respect to installation, the Seller will have no liability for a recommendation unless it is in writing and signed by a duly authorised officer of the Seller and is given in response to a written request from the Customer.
8. WARRANTIES AND LIABILITY
8.1 The Seller warrants that all Goods will comply with their specification and are fit for purpose, at the time of delivery.
8.2 If the Customer notifies the Seller immediately it becomes aware of any defect in the Goods which appears within 5 years of delivery, the Seller will, at its option, either repair or replace any Goods found to be defective due to faulty manufacture or materials supplied by the Seller.
8.3 Where a defect has been notified, the Customer will, if so requested by the Seller, return the Goods to the Seller at the Customers expense. If the Seller subsequently confirms that the returned Goods contain defects attributable to the Seller, the reasonable costs of re-delivery incurred by the Customer will be refunded.
8.4 The warranties given will not apply to defects which are due to
8.4.1 fair wear and tear, accidental damage, incorrect usage, incorrect installation, installation by a third party or failure by the Customer to adhere to the Seller’s instructions or written recommendations;
8.4.2 materials or equipment included in the Goods which have not been manufactured by the Seller.
8.5 The Seller reserves the right , in agreement with the customer, to request an Independent Inspection of any suspect goods as referred to in 8.3, above, or carry out a mutually agreed inspection to identify whether the goods have been properly installed, used, maintained, stored or serviced. The Seller reserves the right to make a charge to cover any reasonable costs if the goods have not been properly used or installed.
8.6 Due to on-site handling, installation methods and type of opening that the goods are being installed into, minor adjustments may have to be attended to by the installer.
8.7 The Seller may make minor technical changes to the specification of the goods that will not be to the detriment of their function or appearance and will not affect the price. Any major changes will be advised for the customer’s approval or we will refund the customer in full.
8.8 All terms, conditions and warranties implied by law, trade use or otherwise (including but not limited to any warranties as to quality or fitness for purpose) are excluded to the extent permitted by law. The Customer, by entering into the Contract, acknowledges that the only warranties are those given expressly by the Seller in these Conditions.
8.9 Under no circumstances will the Seller have any liability to the Customer for any loss or damage (whether direct, indirect or consequential and whether in contract or in tort) except as expressly stated in these Conditions. The Seller retains legal liability for any death or personal injury due to the negligence of the Seller.
9. RIGHT TO CANCEL and COOLING OFF PERIODS
9.1 Orders received, based on a quote provided the by Seller are deemed to be bespoke goods and are manufactured to the customers specific requirements. Bespoke orders, once received and confirmed by the Seller cannot be cancelled.
9.2 Orders for a system which include associated components are designed and calculated as a whole system to the customers specific requirements and are deemed to be bespoke. Bespoke orders, once received, verified and confirmed by the Seller cannot be cancelled.
9.3 Orders made via the Sellers website, for structural fixings or standard sized windows (although not premade and manufactured to the customer’s specific order), fall under the Distance Selling Regulations. The cooling off period is 7 working days from the date the order is placed. The order can be cancelled up to 7 working days after delivery and any cancellation is to be received in writing by the Seller.
9.4 If the customer cancels for whatever reason, the customer must return the goods to the Seller at the customers own cost unless the Seller agrees otherwise. Where the goods are returned due to a fault, incorrect goods or unsuitable substitution by the Seller, the cost of return will be met by the Seller and the Seller reserves the right to nominate the carrier.
10. CHANGES TO ORDERS
10.1 The contract processing period commences upon receipt of full payment. This period is estimated to be 3-5 working days depending on your method of payment but may be longer.
10.2 Customers may make changes or corrections to the order, before full payment is received.
Customers who consequently make amendments to their order/contract after production has commenced, may be subject to additional charges dependent on the amendments and if any additional costs are incurred by the Seller as a result of these amendments to the order/contract, these charges will be passed on to the customer.
10.3 Amendments to the order/contract may result in the processing/manufacturing of the order to be restarted and affect the delivery date.
10.4 All amendments to the order/contract must be confirmed in writing by the customer. Email is sufficient.
10.5 If it is the customer’s intention for a third party to install the goods, the customer will ensure the goods have been physically delivered and checked that all parts are present and correct, so that in the unlikely event that parts may be missing, wrong or damaged the customer ensures the Seller has reasonable time to arrange the delivery of the new parts, before confirming an assembly date or prior to engaging a third party to carry out the installation.
11. LIMITED COMPANY – Guarantee
11.1 Those signing the a trade credit account application form on behalf of limited companies do so as guarantor and irrevocably undertake to guarantee the payment of all monies owing to the Seller by the relevant limited company if the Seller believes the limited company cannot meet its obligations.
12. AGE REQUIREMENT FOR SPECIFIC GOODS
12.1 Where the customer places an order for age-restricted goods such as solvents, the customer confirms that they are over the age of 18 and that delivery will be accepted by a person over the age of 18. The Seller reserves the right to cancel the order if the Seller reasonably believes the customer is not legally entitled to order certain goods.
13. FORCE MAJEURE
The Seller will not have any liability to the Customer if it is prevented from performing the Contract on account of force majeure which includes, but is not limited to, extreme weather conditions, act of God, war, terrorism, strikes or difficulty in obtaining materials and labour. In any of these circumstances, the Seller reserves the right to cancel the Contract.
14. INTELLECTUAL PROPERTY
The Seller will take all necessary steps to protect the Customer against any claims that the Goods infringe any intellectual property rights of a thirty party. The Customer will promptly notify the Seller of any such claim and will fully co-operate with the Seller and permit the Seller to conduct the defence of any proceedings. Under no circumstances will the Customer settle any such claim without the previous written consent of the Seller.
Any notice to be given by either party to the other shall be in writing and sent by email, first class post, or delivered by hand. Notice sent by post shall be treated as delivered after two working days. Notice delivered by hand or by email will be treated as delivered on the day of delivery unless this occurs outside normal working hours, in which case delivery will be effective on the next working day.
16. ASSIGNMENT AND SUB-CONTRACTING
16.1 Neither party will assign any of its interests in the Contract without the prior written consent of the other.
16.2 The Seller may, at any time, sub-contract all or part of its obligations with respect of the manufacture and delivery of Goods.
17. CUSTOMER DEFAULT
If the Customer:
(a) commits a breach of contract, or
(b) fails to make a payment on the due date; or
(c) becomes insolvent or has a receiver appointed
then, in any such case the Seller shall be entitled either to suspend the supply of Goods or, at its option, to cancel the Contract and repossess any Goods for which payment has not been received in full. The Seller shall also have this right if it reasonably considers that any of the events mentioned (a), (b) or (c) above are likely to occur.
If any provision of these Conditions is held by a court to be unenforceable, the remaining provisions of the Contract will continue in effect.
19. GOVERNING LAW
The Contract shall be governed by the laws of England.
Any dispute between the parties shall be finally determined by the courts of England and Wales and the parties agree to submit to the jurisdiction of those courts.
Whilst every care has been taken to ensure accurate dimensions and representations of all the products contained in the website has been taken, the Seller is not responsible for the views and operations of consumers computer equipment and monitor quality. Where information has been given by third parties, the Seller has taken the time to reproduce it correctly, but do not accept liability for the content or accuracy of the information within the website. Issues arising from the total content of this website should be directed to
Although every care has been taken to ensure accuracy there may be some typing errors/omissions or grammatical errors present. The Seller is not responsible for the accuracy of the published finishes and colours displayed on the website as a true reflection of the finished product.